Integral Accounting
Enterprise 2007
Help Desk!
 

Enterprise 2007 Help Desk System
(Formerly Atlas Help Desk System)

Is a complete web based help desk system to help you retain your customers.

The Enterprise Help Desk System is completely integrated with the rest of the Integral Accounting Enterprise application and allows you to provide technical support, collect problem reports and support requests, and provides a forum for your customers to discuss your products.

For more information on this system and how it works,
please read below.

 
 
   
The Enterprise Help Desk Administration Interface is easy to use and navigate, with all of the menu options organized into the CRM panel, with links to screens that summarize each set of screen data into grids. The opening creen includes a ashboard-type main interface.

The Client interface is clean and easy to navigate, Frames based for easy customization, and written in easy to understand ASPX & HTML which can be easily customized and modified for your particular application needs.

 
   

The Enterprise Help Desk System is a user friendly application that operates in a very simple manor and will allow both your customers and your support
personnel to become productive using the system right away.

The system will allow your customers to login to the system, enter bug reports or problem reports, enter upport requests, search a bug history to see if their problem has already been fixed, and take part in oderated user forums. Users can review posted information or respond to pre-defined message headings and message topics.
     
 
     

Bug Reports, Support Requests, and posts to the message boards are followed-up with email confirmations to both the customer and the support department letting them know there is information in the system ready for review.

There is no special software required for this feature, email is handled by the dot net client (using CDO Message) and sent either to your mail server or the IIS built in mail server for processing.

 

The system is completely integrated with the Integral Accounting Enterprise system through the shared SQL Server 2007 / SQL Server Express 2005 Database, so users of the Accounting System can login set-up & administer the help system using the administration interface, and customers in the system can access the on-line client portion of the help system using the same password that they use to access the shopping cart and the downloads manager. 

Security built into the help system limits the use of the client interface to customers within the Integral Accounting Enterprise 2007 system that also have a valid support contract. When the support contract expires in the Integral Accounting Enterprise 2007 System, then can no longer longer access the help system.
 
 

The Enterprise Help Desk System is completely configurable and customizable to exactly meet your needs. The system comes with complete source code for the entire system. All of the source code is included, and no third party tools or controls are required for the system to function. Since the system comes with full and complete source code, you can change, modify, enhance or add any feature or function that you feel is necessary without limitation.

The requirements for the Enterprise Help Desk System are basically the same as the Integral Accounting Enterprise 2007 product: The system can be hosted on IIS 5.0 or better, Windows 2000 Server or better with the Dot Net Framework 2.0 and SQL Server 2007 or SQL Server Express 2005. You will need Visual Studio 2005 or better to customize and modify this package.

Please visit our entire website to see detailed information on the Enterprise Help Desk System.
 

For more information about the Enterprise Help Desk System please email sales@stfb.com or call a sales representative at 1-877-767-5770. 
Any inquiries, questions, comments, or requests for more detailed information should be directed to Sales at sales@stfb.com or call toll free 1-877-767-5770.