Enterprise Help Desk is a complete web based help desk system including source code and distribution rights that can meet all of the help desk and customer service needs of any size organization. The actual running application, and exactly what you receive when you purchase the program and it's source code, can be seen LIVE!

  The client interface is running live on-line at:
    URL: http://www.stfb.net/EnterpriseHelpDesk/default.aspx?CompanyID=DINOS
User: dland
Password: dland
  The administration interface is running live on-line at:
    URL: http://www.stfb.net/enterprise/enterpriseasp/
User: Demo
Password: Demo
  You can access the help desk functions via the "CRM" tab.
 
 
 
   
The Enterprise Help Desk System is implemented as a fully web based multi-tier dot net application using web services. The Client Interface portion of the application, which is what the customer accesses, is completely written in ASP Dot Net 2.0 so it is easy and quick to modify and customize.
The Administration portion of the application is written in ASP Dot Net 2.0 using web services and is fully integrated into the regular Integral Accounting Enterprise 2007 application, and the Web services layer which manages the connections between the database and the administration presentation layer is written in VB Dot Net 2.0. The system, stores all of it's data in an SQL Server 2007 or SQL Server Express 2005. (SQL Server Express 2005 is the free version of SQL Server 2007). 
Since the Enterprise Help Desk System is built upon the same architecture as the Integral Accounting Enterprise 2007 system, it can support unlimited companies, unlimited divisions within each company, unlimited departments within each division, with an unlimited number of customers within each department. There are no built-in limits on the amount of users the system can support or on the the amount of servers that the system can run on. Since this is a multi-tier application, the tiers can be implemented across several servers for maximum performance.

The Multi-tier design of the Enterprise Help Desk application allows for unlimited scalability.

As your data processing needs increase, you can:
   
run the entire application on one server
run each layer on it's own server
split the application tiers across multiple groups of servers
   
Plus, there are no per-processor, per-server, or per-user fees for using our application.
 
 

Enterprise Help Desk, like all of our source code products,  is designed with ease of modification and enhancement in mind. For example, Each form in the system has it's own web service and if necessary it's own set of stored procedures to process it's data to minimize the system-wide impact any changes you make may have on the overall operation of the program.

Here are some specific Enterprise Help Desk Features:

   
Problem Report Form
Support Request Form
Searchable Problem History w/ Fixes
Moderated Message Boards
Approve / Deny Posts
Email Confirmations to Customers
Resources Section
Client and Administration Interface Completely Web Based
Includes Complete Source Code

 
 
 

For more information about the Enterprise Help Desk System please email sales@stfb.com or call a sales representative at 1-877-767-5770. 
Any inquiries, questions, comments, or requests for more detailed information should be directed to Sales at sales@stfb.com or call toll free 1-877-767-5770.